Effective Date: July 24, 2026
Scope
This policy governs refunds and cancellations for banks, NBFCs, lenders, and regulated partners using QwikPe for recurring mandate collections and settlement workflows.
Fees
Onboarding, integration, and transaction fees are generally non-refundable after service provisioning and credentials issuance. Any refund exceptions must be explicitly agreed in writing.
Cancellation
Clients may cancel services at any time with written notice. Cancellation requests are processed within 3 business days and are subject to any pending settlement cycles and reconciliation requirements.
Refund eligibility
Refund claims are reviewed on a case-by-case basis. Eligible refunds are limited to verified billing errors, duplicate charges, or service delivery lapses covered by contract.
- Duplicate or incorrect charges will be refunded to the original payment method.
- Service credits may be issued for partial-month issues caused by platform outages or processing failures.
- Refunds are not available for completed collection periods or transactions already settled.
Dispute process
To dispute a charge, submit the relevant invoice or transaction details to our billing team. QwikPe will investigate and reply within 5 business days with the next steps.
Service discontinuation
When a feature is discontinued, QwikPe will notify impacted partners and provide transition support. Refunds for previously rendered services will be evaluated under the existing partner agreement.
Contact
For billing questions, cancellations, or refund requests, email billing@qwikpe.io.